Bad service from MTN and DSV

I upgraded my contract on 06/06/2023with MTN and had a very bad experience,

e-mail received on 07/06/2023 Your order *** is packed and ready to go.

Our courier, DSV, will contact you on +***1 to arrange delivery to: R525 Tshipise a Forever Resort TSHIPISE0901, South Africa.

You may contact DSV on *** to follow up directly.

Please use order number *** or your ID as a reference for any questions relating to this order.

As soon as I received the above e-mail, I contacted DSV to explain that the number quoted is that of my daughter and she is currently overseas, and they will not be able to contact me via this number.

They informed me that I had to contact MTN which I did and after being transferred many times, a person by the name of Khotso confirmed that my number has been updated. I requested him to inform DSV but he indicated that they will automatically pick it up from the MTN system. I again phone DSV to confirm delivery and again informed them (Jackson in Polokwane) that they must change my contact number. He acknowledged that and he confirmed the delivery on Thursday between) 9:00 and 12:00 On Thursday, after they did not Pich, I again phoned them and received the delivery guys number (Terance). He indicated that he would only arrive after 15:00 On arrival he called me and tried to authenticate me by using my fingerprint which did not work. He then sent me an OTP to my daughter number which she could not receive as she is overseas. I was properly identified via my ID which was also scanned. Another client was also being authenticated via fingerprint and it also did not work. Luckily for him he received the OTP. Although I requested MTN and DSV to change the number several times they still used the incorrect number for the OTP. I phoned Jackson again while the driver was still there, but he indicated that there was nothing that he could do. The driver then indicated that it is "no delivery" and he left with my phone, I again phoned MTN and they again confirmed that they have updated my number and that she would inform DSV. She said she would call me back to confirm.

To date I have not heard from MTN or DSV.

My current phone's screen is busy dying and I need it urgently for banking purposes.

Marius Kruger ***