Bad service from Mtn and DSV

I app**** for MTN contract using their online system on 01 May 2024. I received an email from Mtn that the contract was approved and I will find more details from DSV who will deliver the phone. I received the phone call from DSV on when and where can the deliver the phone. All their delivery dates were not suiting me up until we reached an agreement that they will deliver on 07 May 2024. They will give me a call 30 minutes prior delivery at my work place. The same date of delivery I was working night shift and was supposed to drive 40kms to and from work just to receive the package. The package was not delivered and on 09 May 2024, I went to a nearby Mtn shop for assistance and I was given a number to call Mtn who can be able to assist me further. I called Mtn and shared my story and they referred me back to DSV. They told me they cannot cancel a contract which is not activated. They transferred me to many of their departments where I was asking for assistance. Their customer care, activation and cancelation, all of them could not assist me saying there phone is with DSV, we must try to reach an agreement as to when they will deliver. I asked DSV to deliver the phone to a nearby MTN shop where I will collect it when the time suits me and they refused telling me that it is against their policy. Now I am sitting without a phone and waiting for Mtn to debit my account for the services I did not received. The service I received from Mtn and DSV is very poor and unprofessional and won't recommend it to anyone.