MM
Makhado M

1 reviews | Active since Jun 2022

30 Jun 2022, 14:55

BAD SERVICE FROM MTN AND CSS CREDIT SOLUIONS

Afternoon

I keep on receiving calls and smses from CSS about my mtn account which has been handed over for collection. I do not owe mtn account and my account is always paid on time. MTN also send me smses to the effect that I should pay my account and avoid being cut off, and when calling them, they always check the account and confirm that all is in order and I don't owe anything. They further confirm that I should tell these people from CSS that I don't owe Mtn and my account is paid up to date. The service is terribly bad. I am fed up with both MTN and CSS. Please help. I do not want to be blacklisted as I don't owe MTN. Regards Makhado

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Replies (2)
MM
Makhado M's update14 Oct 2022, 15:35
Reviewer Update
Afternoon

I keep on receiving calls and smses from CSS about my mtn account which has been handed over for collection. I do not owe mtn account and my account is always paid on time. MTN also send me smses to the effect that I should pay my account and avoid being cut off, and when calling them, they always check the account and confirm that all is in order and I don't owe anything. They further confirm that I should tell these people from CSS that I don't owe Mtn and my account is paid up to date. The service is terribly bad. I am fed up with both MTN and CSS. Please help. I do not want to be blacklisted as I don't owe MTN. I am yet to recive response from MTN. MTN service sucks big time.
Regards
Makhado
MM
Makhado M's update03 Jan 2023, 10:59
Reviewer Update
Morning
I still receive emails from CSS about mtn account which has been handed over for collection. And on the other hand, I also receive threatening smses from Nu debt Management about MTN Account which is in arrears in the amount of R4875. 00 and must be settled to avoid disconnection of service. I do not owe mtn account and my account is always paid on time. MTN also send me smses to the effect that I should pay my account and avoid being cut off, and when calling them, they always check the account and confirm that all is in order and I don't owe anything. They further confirm that I should tell these people from CSS that I don't owe Mtn and my account is paid up to date. I called CSS today on the 03 January 2022 and was told that I owe R4812.00 and should immediately make arrangement to settle the account and avoid being blacklisted. I was further told by CSS that I was handed over to them by MTN on the 15 December 2021. I am fed up with both MTN, Nu debt Mnagement Services and CSS. Please help. I do not want to be blacklisted as I don't owe MTN. I Can you please give me the contacts of Wendy Knowler to sort them out. MTN service sucks big time.
Regards
Makhado