BAD SERVICE FROM MTN

IN OCTOBER 2023 I PURCHASED A PHONE THAT WAS AN MTN PHONE. I WAS TOLD THAT I COULD UNLOCK THE PHONE IN A YEARS TIME IF I WANTED TO USE ANOTHER SIM CARD IN THE PHONE.

ROUND ABOUT MID DECEMBER I PHONED SOMEONE AT MTN WHO GAVE ME ACREFERENCE NUMBER

ON FRIDAY 27 DECEMBER 2024 I SPOKE TO A NUMBER OF AGENTS AND THEY ALL TOLD ME TO DIAL *135#. IT IS MOT THE NUMBER THAT WILL HELP ME TO UNLOCK THE NETWORK. IT IS A 12 OR 16 DIGIT NUMBER THAT I AM LOOKING FOR

APPARENTLY THE SYSTEM SHOWS THAT MY REFERENCE NUMBER WAS ESCALATED TO THE INCORRECT DEPARTMENT. WHY COULD THEY NOT DIRECT THE ESCALATION TO THE CORRECT DEPARTMENT UNLESS THEY ALSO DON'T KNOW WHAT THEY ARE DOING

EVERY ONE IN MTN THINKS I WANT A PUK NUMBER. I DON'T NEED THAT. I NEED A NETWORKING UNLOCKING CODE