Bad service from mtn

A ********* phone me on the 26th of September 2021 and told me my phone is been hacked.

So I gave him my OTP number and only after the fact realized that I have been hacked

The next day on the 27th of September I went to Vaal mall in Vanderbijlpark. They did a sim swap immediately.

On 30 November MTN block my phone. MTN told me I own them R8227.85. I told them something is not right I pay my phone every month. They look on the system and told me it is self service data purchases which was not done by me.

MTN informed me I must send a letter and mail it to ***** department.

On 2nd December 2021 I logged a case of ***** on my phone number *** and mail it to *****.

Ticket number ***

Reference number ***

All this info was sent to MTN on multiple instances without any response from MTN.

Up to now I send every week n follow up mail and nothing happens.

Now they block my phone again and told me the amount is now more. R9373. 25

Can MTN please resolve this urgently as every month my phone is turned off by MTN and I need to go back to get it turned back on. I don't think this is client service.

Please contact me on

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Cecile Jacobs