Bad service from MTN

I app**** a home wifi on the 29 November, paid for my first order, up until today the 12th, my router is not delivered, consultant by the name of Beauty *********** and rude she couldn't solve my query, I phone call Mtn since the beginning of this week one is willing to assist me, what they do they just transferred me to di department

I'm so annoyed I want refund as I paid for the service that was not rendered