MM
Miranda M
1 reviews | Active since Jul 2012
03 Feb 2020, 14:37
BAD SERVICE FROM MTN
I am experiencing a bad service from MTN.I bought cellphone last year on contract. The cellphone is faulty and not working anymore. I took the cellphone to 2 Stores at Wonderpark, I went to both stored 2 times,they gave me a number to call, which I did, then I was given the second number to call which again I did, and I was advised to take the cellphone to the store. I told them that I already did and was not assisted ,i then lodged a complain with MTN Customer and was given a REF :#***, now customer complain are sending me back to the stores. I am disgusted by this poor service from MTN
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Replies (2)MM
Miranda M's updateReviewer Update
05 Feb 2020, 09:18Good Day
I stated in my original E-Mail that the 2 Wonderpark stores are refusing to take my cellphone. Like I said, i went to both Wonderpark stores 2 times, and they did not even check on the system. I have already stated that and if 1 more person from MTN ask me to go back where I was not assisted 2 times , i am going to ICASA. Please urgently send me the invoice for Samsung A20 Contract, Serial number ***
I stated in my original E-Mail that the 2 Wonderpark stores are refusing to take my cellphone. Like I said, i went to both Wonderpark stores 2 times, and they did not even check on the system. I have already stated that and if 1 more person from MTN ask me to go back where I was not assisted 2 times , i am going to ICASA. Please urgently send me the invoice for Samsung A20 Contract, Serial number ***
MM
Miranda M's update05 Feb 2020, 09:18
Reviewer Update
Good Day
I stated in my original E-Mail that the 2 Wonderpark stores are refusing to take my cellphone. Like I said, i went to both Wonderpark stores 2 times, and they did not even check on the system. I have already stated that and if 1 more person from MTN ask me to go back where I was not assisted 2 times , i am going to ICASA. Please urgently send me the invoice for Samsung A20 Contract, Serial number ***
I stated in my original E-Mail that the 2 Wonderpark stores are refusing to take my cellphone. Like I said, i went to both Wonderpark stores 2 times, and they did not even check on the system. I have already stated that and if 1 more person from MTN ask me to go back where I was not assisted 2 times , i am going to ICASA. Please urgently send me the invoice for Samsung A20 Contract, Serial number ***
MM
Miranda M's updateReviewer Update
05 Feb 2020, 09:31Let me repeat:I went to the 2 stores at Wonderpark branch and I as even advised to go to The Groove Mall by the other store, but you telling me to go back there ,to do what? To be humiliated the 3rd time? Those people at the store do not even check the cellphone on the system.I do not even know where The Groove is,but I am being told to take my phone there. Please advise the process to cancel the contract-I HATE MTN!
MM
Miranda M's update05 Feb 2020, 09:31
Reviewer Update
Let me repeat:I went to the 2 stores at Wonderpark branch and I as even advised to go to The Groove Mall by the other store, but you telling me to go back there ,to do what? To be humiliated the 3rd time? Those people at the store do not even check the cellphone on the system.I do not even know where The Groove is,but I am being told to take my phone there. Please advise the process to cancel the contract-I HATE MTN!