RI
Racquel I
1 reviews | Active since Sept 2015
15 Sept 2015, 12:32
Bad service from MTN
I logged a request to claim insurance 2 weeks ago! i have not had a response and the number for insurance doesnt work! call other departments and they transfer me from pillar to post<br> <br> I am ****ed off!!!!!!<br> <br> I need someone to get back to me ASAP, this is getting ridiculous!
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 14:04Hello Kellyante,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback ad a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback ad a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Sept 2015, 14:04
Official
Hello Kellyante,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback ad a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback ad a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***