Bad service from MTN

I had a very bad experience with MTN. December 2021 I went to MTN Lydenburg to get a new phone as I was due for upgrade. I was assisted by a guy called Bongani who is also known as Ben. I got a Nova 9 as I loved the phone. When I got home I tried to download my banking apps. The standard bank app worked without any hassles. Then when I tried to download Capitec app, I started experiencing problems. The app couldn't get activated. This was very frustrating for me as I needed both apps to work. I then went back to MTN to tell them of my experience. Ben tried to get the app to work and when he failed,he asked me to take the phone to capited to see if they can't assist. I then went to capitec and they also failed to get the app to work. I went back to MTN to ask them to take back their phone. Then Ben asked that before he can take the phone let's try Huawei to see if they can't assist. He called Huawei and explained the problem to them. Huawei called me and tried to assist. That failed too. To cut a long story short, I finally told Ben to take back his phone as it was not working for me. They couldn't give me another phone as they had to wait for the other one to be canceled in their system. I then went to Vodacom to get a phone. Ben sent emails to complaints and retention departments and many others. I had asked him to include me on emails. No one attended to the emails. They then started debitting my account for a phone I didn't have. I kept on reversing the amount. They started sending me threating messages that they will hand me over. I have called MTN several times trying to get the matter resolved and I have been sent from pillar to post. No help but just one story after the other. Somewhere around March they finally managed to close the account but they still sent me sms that I must pay R1345 which I tried to ask what's the money for? And to-date 11.06.2022 i don't have response but they want to hand me over. I am so disappointed in how MYN handled my situation. I then called MTN Lydenburg asking them to explain the amount I am being charged. I was told that MTN is billing amount that was charged before they canceled the account. I tried to get their manager to talk to me but there were excuses which I was not happy with. I then asked Ben to send email to MTN explaining what happened so that they can cancel the money that they are charging me. Since to this day no one has revert back to me. I am disgusted by their service and the money is affecting my credit record. This is so unprofessional from MTN. They ignore emails sent to them.

Very bad service from MTN