MD
Mandisa D
1 reviews | Active since Jul 2019
02 Jul 2019, 04:44
Bad service from MTN
I have experience terrible service from MTN before but this time it's the worse. I have a contract where I recieve 2G of anytime data during the day amd 2G at night. Last month they did not load my night data and I have been calling to get my query resolved but there is no sense of urgency or any willingness to get the matter resolved. Its been 3 weeks now but still no assistance, yet I am expected to pay in full every month. The call center is useless even when you request to speak to a manager they just waste your time with pathetic apologies which don't assist me in anyway. I've heard it with MTN. I am completely fed up.
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Replies (2)
MTN South Africa's replyOfficial
02 Jul 2019, 14:31Good day Mandisa
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2019, 14:31
Official
Good day Mandisa
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
05 Jul 2019, 08:48Good day Mandisa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that I have credited your number with 1GB of Data to make up for the incorrect provisioning onto your number.
Thank you for bringing this matter to our attention and we would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that I have credited your number with 1GB of Data to make up for the incorrect provisioning onto your number.
Thank you for bringing this matter to our attention and we would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply05 Jul 2019, 08:48
Official
Good day Mandisa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that I have credited your number with 1GB of Data to make up for the incorrect provisioning onto your number.
Thank you for bringing this matter to our attention and we would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that I have credited your number with 1GB of Data to make up for the incorrect provisioning onto your number.
Thank you for bringing this matter to our attention and we would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,