HH
Hamish H
1 reviews | Active since Jun 2019
01 Jul 2019, 14:48
Bad Service from MTN
On 15 May 2019 I received a call with a 20Gig day and 20Gig night offer which I accepted. It is 1 July today and no sim yet. MTN customer care not helping to resolve my complaint. I expected more from MTN and will keep this in mind when it is time to upgrade the cellphone contracts.
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MTN South Africa's replyOfficial
02 Jul 2019, 12:45Good day Hamish
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2019, 12:45
Official
Good day Hamish
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,