1 reviews | Active since Nov 2018
BAD SERVICE FROM MTN
Amazingly horrible service. I've been MTN's loyal customer for 10 years. I've only taken 2 contract phones with them. And I was happy till I got my contract downgraded in September.
Since my package was due for an upgrade I was told I'd be paying for just the sim. The phone was already paid up . I was told I could later get a device. Since 22 November I've called MTN with the aim of getting a new device and I've been sent from pillar to post. Today I've just been told i can't get a new device since "I've already upgraded " I was further told i could only upgrade in 2020. This means I'd have to pay for a package for the next two years and use the same phone from 2016 to 2020.
Has anyone else had this problem?? Kindltly advise
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have tried to call you to advise on a way forward but I’m not getting a reply.
If you have not taken this upgrade then it will be considered has *****, for an investigation we will need the below from you:
1. Certified Id copy
2. Affidavit stating you did not do an upgrade and you want this reversed.
You can email those documents to ***
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I have tried to call you to advise on a way forward but I’m not getting a reply.
If you have not taken this upgrade then it will be considered has *****, for an investigation we will need the below from you:
1. Certified Id copy
2. Affidavit stating you did not do an upgrade and you want this reversed.
You can email those documents to ***
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,