Bad service from MTN

On Wednesday 19 September, I received a message saying that I had been subscribed to Drop A Hot 16 TV. I dialled the USSD code 136 and checked the option for content services. It informed me that I was not subscribed to any content services.

Yesterday, I checked my MTN balance and noticed that money was being deducted when i still had free minutes, data bundles and SMS bundles. I again checked for content services subscription and it still said I was not subscribed to any content services.

I called in to MTN customer service and spoke to a consultant who was not very helpful. After much insisting and time wasting discussion with that consultant, I requested to speak to a supervisor but was refused on the excuse that no one is available. After requesting for multiple times, I was eventually put through to someone by the name Sydney Mangema and explained the whole situation to him. I informed him that I did not subscribe to any content services but he insisted that I am the one who registered as this is what the system is showing. As a supervisor, he had a very bad attitude and implies that I am lying about the registering to content services. Please check my account over the multiple years I have been with MTN and I have never registered to any such things. Please refund the money deducted from my account immediately and please make sure you stop ********** activities whereby you allow 3rd parties to charge your customers.

This is really pathetic service from your supervisor and by extension, from MTN. If this is not refunded as a matter of principle, I will consider cancelling my MTN contacts asap. I have checked online on hellopeter.com and it is clear that I am not the only customer with this problem.

Can someone from management of MTN please get in touch with me?