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Thomas S

1 reviews | Active since Jul 2018

13 Jul 2018, 11:33

Bad Service from MTN

I have been a loyal client and supporter of MTN for easy 20 yrs with no problems until my last upgrade in Sept/Oct 2016 when as usual i gave all my detail as requested to them especially my Banking detail that has stayed the same for i would dare to say also 20 yrs. I was surprised to find out in Jan/Febr 2017 that i am in arrears. Since then i have contacted them and reported the matter and checking if they have the wrong banking detail of mine but NO they have the right detail on their system and there is NO problem from my side at the my bank. I have to go now every month personally in to a MTN store even if i am on holiday and cannot upgrade until i have paid the arrears. To get hold of the legal dept is mission impossible and if i get through to a dept they say i must just pay that outstanding amount of almost about R2000 which i will NOT because i was transparent to give them my banking detail and they have it on their system so WHO IS IN BREACH OF CONTRACT. Here is my Refr no's and date: ********** 35 (2017-02-15), ********** 99 (2017-04-07), ********** 84, ********** 54 (2017-05-08), ********** 17 (2017-07-10), ********** 44 (2017-08-08), ********** 80 (2017-08-18), ********** 39 (2017-12-27) . I have given up. Help me please!!!!!!

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Replies (3)
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Thomas S's update24 Jul 2018, 22:04
Reviewer Update
I cant remember who contacted me the 14th or 15th July and I would like to thank that person of MTN for the speedy response but to tell me that I must just pay that arrears is not solving the problem and now I am still waiting for a salution, It is easy to say...."But sir you still got a service every month from MTN so you are liable for the arrears" doesn't solve my. Please sort out your problem and let me know.
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Thomas S's update09 Aug 2018, 10:53
Reviewer Update
Today the 9th August and NO MTN reply or further feedback or DT order correction on my bank statement. This is sad. MTN is loosing a loyal customer.
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Thomas S's update02 Sept 2018, 23:26
Reviewer Update
Today the 2 September 2018 and still no problem is solved. This is sad because MTN you are loosing a customer. I will be changing to another service provider. I know that you dont care because I must still pay the arrears to cancel my contract but it cannot go on like this........