1 reviews | Active since Sept 2017
Bad service from MTN
I have upgraded my contract with MTN,the agreement was MTN will deliver the headset to my work office...since then I didn't receive the phone and they upgraded my contract..I've tried several times without any help..They promised to assist me till now...This is thd bad service ..I don't deserve this..They are not doing me a favour..am paying for this contract..
Dear Mmushi,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits.
We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Please note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Mmushi,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits.
We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Please note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,