BAD SERVICE FROM MTN

It was on Wednesday the 1st of June 2015. I went to mtn store in pta west to get a phone replacement from the insurance and they told me that they are not an mtn direct store but they are branch and need to go to menlyn of which I did. when I got to menlyn mtn shop I've waited for more than 30mins on a que, and it was my turn to be assisted but unfortunately the agent told me that they can't assist me because they are franchised not a direct shop. They also referred me to the other mtn direct shop. when I got there at 18:35 the doors were locked, and there was no one came to address me or a tendency of explaining to me why the doors were closed or locked at 18:35. my worry again is that the guy from the other shop left me to wait for more that 30mins on a que and they've failed to assist, sent me to the other shop while they new that it will be closed because they also closed the door at 18:30.<br> GUYS Mtn is really bad.