1 reviews | Active since Jul 2015
Bad service from MTN
<p>First I upgraded my MTN contract on my second contract and the consultant sold me 2G of data for R89 and it turned out that it was R148 and when I called they told me that my contract did not have a discount, I had to fight with them to correct what they had dome</p> <p> </p> <p>Now I accidentally overpaid my MTN account, I called them for a refund on the 28th of July 2017 and they said that they will refund me within 7 working days, it is the 10th of august 2017 and when I called them they said that I have to log in another incident. Really? I do not have time to waste they must tell me straight if they are going to refund me or not. I do not like the service they are giving </p>
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to our banking department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to our banking department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike