Bad service from MTN

<p>In May MTN informed me that I can upgrade my contract and I wanted to, and knew what I wanted.</p> <p>I tried calling their Woodlands (Pretoria) branch with no answer repeatedly. I therefore logged a request on the MTN website with no response at all. I sent them a message on Facebook also with no response. During this all, a lady called me from MTN informing me that I can upgrade and I told yes I know, I want to. As I said that she puts the phone down while I thought she would help me with the upgrade. But no, she just puts down the phone, without me asking about the packages available. I logged another complaint. With this Randal Daniels called me from Retentions, being very nice and promising me a free month's subscription if I upgrade with him / retentions. I decided to do so and ordered a phone / package with him. And then he stops helping me, I struggle to get a hold of him further, trying to find out how long it will take to get my phone delivered. I struggled so much just to get the phone delivered, they had excuses that the order has not been placed with their store room as yet. That experience was very frustrating. My husband in the meantime ordered a phone from Vodacom and received it before mine, and he ordered his a week after I started my process with MTN. This is just pathetic. So after about two weeks, I received my phone, and at this stage I was not happy anymore about this phone. Here comes the end of June and my debit order goes off, After they promised it would not. I asked them to call me, and struggled to get a phone call back. Eventually a lady called me and said they made a mistake but will load the free subscription and I told her I want two months free because of their mistake. She said yes they will and that she will call me back with confirmation. And guess what, she has not called me back. And I asked for a call back, and they are not calling me back with confirmation that this is done. I am so tired of dealing with them. Please do not ever get any contracts with MTN. They are a pathetic company. </p>