1 reviews | Active since Apr 2017
bad service from MTN
<p>I'm due for upgrade next month but want to upgrade this month and are willing to pay in the difference. I called the 808 no and they said I should phone ********** 673. Tried that aswell and everytime I've been told that the retention department ia the only people that can help me. I tried to phone them but no answer and no1 has called me back. I just feel its bad service from mtn that no1 are able to assist me. But they quick to call if you due for upgrade but dont want to upgrade.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Kindly be advised that we sent a request to our retentions Department to contact you urgently with regards to an early upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Kindly be advised that we sent a request to our retentions Department to contact you urgently with regards to an early upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4