Bad service from MTN

<p>On the 24th December i called MTN about a ********** upgrade that was done, they said i must submit Affidavit and ID. I did that on the 26th December. On the 10th of January i made a follow up to the same lady i spoke to on the email but no response her email address was: ********** I then decided to speak to another consultant on the 13 January who said the lady resigned on the 31st December. finally i got the reference number: ********** on the 17 January but up until now my issue has not been resolved. My package of 350 minutes was reduced to 100 minutes but the money i pay now is more my R300. Nobody is assisting me they keep on say he issue has been escalated to ***** Management Team, next week it will be 2 months now. I hate you MTN</p>