Bad Service From MTN

I had a really horrible experience with MTN South Africa

About four weeks ago I receive an sms from MTN stating that I app**** for Insurance from them, 30minutes after I receive another sms stating that the insurance has been approved, I have never spoken to anyone about insurance and I did not authorize anything.

Shortly after I called them and they ask me does this number belong to me, I had this number for 6 years already and my bill has always been paid in full. They then said they'll call me back, two weeks pass and I hear nothing, I called them again (note that I pay with my minutes every time I am on the phone with them, this takes about 90minutes) they then said this insurance has been loaded incorrectly and will be taken off my account.

This month I have to pay 1700 for my account, where it usually is about 1367. Because they made a mistake and loaded the wrong insurance on my account. This money has to go off of my bank account by the end of the month, I have to then take that bill and send it back to them so they can refund me for the money they took from me.

I've been with MTN for a very long time and I am really not happy about the way this has been handled, I have to pay banking fees and have to do a lot of effort for other peoples mistakes.