Bad service from employees

Bad service that guy bath clement phungula I ask for sim swap Wed he say in 24 hours it will activate. Following Monday it still doesn’t work. I get there he call someone and he just give me the paper. I ask what are they saying. he say another wait. I ask what are they saying is the problem he just got up and left there in the counter. Clement should be home he doesn’t deserve the job. MTN BOULDERS MALL