Bad service from Celicia MTN store Westgate mall Mitchell's Plain Contract phones

Hi I Natheera Jacobs who app**** for the contract on the 14/10/2017 i requested two hiwei p8 lites in the colours gold but wen I received it on the 16/10/2017 I received one gold and one black and literary asked two gold but wen I phone the consultant who assted me to inform that I did not request a black one but two gold then she told me that there is nothing which she can do and its not my mistake it's hers then I inform that I'm coming in on the 19/10/2017 to come exchange it wen I arrived in the MTN store then she told me yes its my mistake not her because she literarily check at the back in the store room on the 14/10/2017 wen I asked her if I could speak to the manager when she arrived I inform her about the complaint I have about the consultant then I also inform her that I'm going to leave the contract then the manager told me if that's the case then u need to pay a 2 year service charge then I asked the manager why then she told me its in her stores terms and conditions and then she told me she not going to exchange it.

Kind regards Natheera Jacobs ********** 990