SM
Sihle M
1 reviews | Active since Feb 2011
02 Mar 2016, 08:19
Bad service from Call centre 808
I have been using MTN for the past 10 years and i have 2 contracts with mtn but the service that im getting from the Call Centre 808 is terrible.<br> <br> I have a problem with my wi-fi and ihave been trying to contact mtn 808 but iam not getting any joy and when i give them my ID number they say i have notcontract with mtn please investigate and give me a response immediately.I visited mtn in Galleria gave them myh ID and they told me that theres nothing under my ID<br> Please investigate and open my line please
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MTN South Africa's replyOfficial
03 Mar 2016, 09:42Hello sihlemy,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were able to access your account using the ID number added on this post and the reason your line is suspended is because of payment that is outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were able to access your account using the ID number added on this post and the reason your line is suspended is because of payment that is outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply03 Mar 2016, 09:42
Official
Hello sihlemy,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were able to access your account using the ID number added on this post and the reason your line is suspended is because of payment that is outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were able to access your account using the ID number added on this post and the reason your line is suspended is because of payment that is outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***