Bad service from 3 email departments for months now

<p>For months now every time i make a payment via eft i send the proof of payment to 3 email addresses: Collections Admin ********** Customercare ********** Creditmanagement ********** <p>Every month is the same story. We pay on time, send the proof and then they send me an automated response that they will attend to the query within 8 hours. Needless to say, 8 hours later and still no reply. Sometimes i get a response sometimes i dont even get one. Sometimes i get one 1 week later.</p> <p>Now i have made payment and send them the proof and this morning my account has been suspended. Now i have to call and spend an hour on the phone because they cannot read my emails.</p> <p>When i send them a query via email i get the reponse sorry we cannot confirm that it is you please call our department. Even when i give them all my details and my mtn pin. They still cannot answer me via email. Why would MTN market an email address as a service point when in fact there is no service or really really bad service?</p> <p>Do not market it then.</p> <p> </p> <p>My phone is again off this morning and i have paid. Im sick and tired of paying and sending my proof of payment and your email department are too lazy to allocate it. Last month i send proof 30 times. Still it was not allocated. I had to call in and someone said they will put it on and it will be on in 1 hour. The next day it was still not on and only 1 account was on with no data function. I had to call again. Im sick of the bad service from mtn. I have been your client for more than 10 years. However i have to upgrade march. Maybe its time to get a new provider.</p> <p> </p> <p>Unblock my account because you are paid and i need my phone for business today.</p> <p> </p>