BAD SERVICE FROM 2 AGENTS

The most experience ever.

I called Customer care today at 08:07 with regards to a purchase that I made on the MTN APP at 06:30 this morning. The payment went through successfully I have received a confirmation via email to to say the payment. The first was not willing to assist as they ended up ending the call and this is certainly not in line with MTN's aim of achieving service excellence.

Called back again I spoke to Lebogang at 08:19 at first she was willing to assist however started to be irritated speaking over me and that is not how a service champion should rest their customers. I am not happy about the service that I got today I am even thinking of taking my contract to a different service provider. She also gave me a ref no: *** she was not willing to help she kept on saying I needed to contact my bank why must I contact my bank but a payment went through my bank and received a confirmation on the payment from the MTN APP.

"This email confirms that you have successfully made a payment of R79.00 to Mobile Telephone Networks (Pty) Ltd.

Payment Details Merchant Mobile Telephone Networks (Pty) Ltd VAT Registration # *** Reference MTNPC***CL*** Transaction Date Tue, 16 Jan 2024 06:29:00 +0200 Amount R 79.00 (ZAR) Payment Method MasterCard **************-7296 Auth Code 886608"