BAD SERVICE FROM 135 Mtn call centre

Calling into an MTN customer service call centre turns out to be more irritating than the issue you calling about . A simple wasp subscription gets me calling into the call center 3 times and still no satisfaction or real assistance just bad service and attitude . 1st " customer service executive" has the contacts of the wasp company taking my airtime but sounds like she has an issue with me asking for an sms with the email address for the company and as promised the sms which is not supposed to charge her anything is NOT SENT so I have to call again cos I was supposed to get a pen and write down the email patiently as she calls it out "b for banana,a for apple " .

2nd agent doesn't see the airtime I loaded ,she can only find it if I can tell her the exact date I loaded the airtime .I tell her the amount and that I don't remember and she makes me hold for about 3 minutes and comes back with a tone ," I'm waiting for the date the airtime was loaded " ...no assistance yet again. 3rd agent can see the airtime 2nd agent did not see suprisingly from the same billing system but unlike the first agent ,they don't have the wasp subscription contact details and I'm reffered to Google at R9,15 airtime and 0 mb data which I was supposed to buy with the airtime taken by the useless subscription I'm complaining about . I'm told "THEN I'll have to GOOGLE the email for you from my own phone " because my word the agent doesn't have access to the details on his computer !! 3 calls in I'm expected to waste more airtime and time calling a 021 number to request for a refund of a subscription I don't know about ..a complaint MTN customer service call centre has been dealing with for the longest of times .the worst part as soon as I call for the second time ,there is a note already under my number that I called recently about the same problem and that doesn't even bother the agent already . DISAPPOINTMENT !!!!!