Bad service / *****

Good morning,

This below email was sent on the 10.08.2020. Until now nothing has been done about it and MTN KEPT ON DEBITING MY ACCOUNT EVERYMONTH .

Please kindly assist, because the very same person told me not to reverse the transaction as they will black list me. For what they have done on their side.

Why will I be the one to suffer for people not doing their jobs.

Good day

Hope this email finds you well.

My name is Constance Malehlohonolo Sekhoto, I went to MTN Fourways wanting time take a WiFi router contract

I got to the store and was assisted by Bafana. And told me to come the following day for the router and got to the store and got the router. Was told that it will be active in the evening or latest the next day.

Got home the day passed and contacted Bafana the next day he said everything was fine from his side but not working in my side.

Tried calling Bafana and also sending him whattsup messages which he did not respond to, went to the store Bafana’s colleagues told me that they are not able to assist me because it’s Bafana who was assisting me.

Went to carnival mall MTN, got there and was assisted by one guy I forgot his name, and took my fingerprints which Bafana did not take the 1st time I went, and also asked if I signed the contract which I did not and was never given to sign. He called Bafana and spoke to him and also said that he can’t assist because of the system I must go back to Bafana which I did the next day, still the problem was not solved.

He said I must go home he will call the next day, he did not so I called he asked if he can cancel the contract I said yes and said I must bring device to the store, when I got to the, cancellation was not as per Bafana. And left with the device.

Kept calling and again stopped answering, I went and gave him the router and told him to cancel that contract as there’s no point of having something I never used at all, and waisting my Petrol money going up and down for something that can’t be fixed.

Went again to the shop to make sure that is canceled and won’t be paying for what I did not used and did not have, got to the store he was not there they called him he said he will be back after 20min and requested to speak to him as he was not answering my phone calls, told him that can he please make sure that is canceled and won’t be debited for that.

Kindly would like to know if that contact was canceled. If not with due respect can that contact be canceled and would like to have my cancellation ref:

Your response will be highly appreciated

Regards