ZC
Ziyi C
1 reviews | Active since Feb 2012
11 Feb 2015, 16:13
bad service for former Nashua customers
I had a contract with Nashua for a sumsung note 3. Now that all Nuashua customers move to MTN, I went to MTN Ballito store for repair. I was told that for repair, they need a \purchase number"which they would request it for me from customer service. I waited and waited but they never get back to me as promised. I went back to the store after 2 weeks"
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Replies (1)
MTN South Africa's replyOfficial
20 Feb 2015, 14:54Hello peaktrade,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
MTN South Africa's reply20 Feb 2015, 14:54
Official
Hello peaktrade,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***