Bad service Fixed LTE

Wanted to sign up for the Fixed LTE month-to-month deal in-store. When you go in, they simply can't find the deal they advertise and when you ask to inquire about this, they say that they can only email them the query. When one asks about the turnaround time, they state that it takes longer. What an answer. I asked if we could contact them as I need the service for work at home, they say we can only email them. Really bad service.