PK
Persida K
1 reviews | Active since Nov 2015
09 Nov 2015, 14:43
Bad service / feedback
I e-mailed my query to Mtn on 12 October 2015 to customer care. My query is on my monthly data/anytime minutes/ sms receiving from Mtn. Every time phoning in or e-mail my query again to CUSTOMER CARE, I get a new ref no. The latest ref no ***6, on the 3rd Nov 2015, I received an e-mail informing me that my query is send to the Validation Department. Up to now, I am still waiting for someone from the Validation department to come back to me with feedback. This is now taking Mtn nearly a month to solve my problem. How long must I still wait for feedback.
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MTN South Africa's replyOfficial
12 Nov 2015, 10:56Hello Buks12345deklerk,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
According the the package that you are currently on with cell phone number provided, you are getting 100Mins, 300MB data bundles and 200 SMSES bundles and 165MB promo data bundles, should you still not agree with what you are getting , kindly email the copy of your contract to *** and advise which provissioning you do not agree with.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
According the the package that you are currently on with cell phone number provided, you are getting 100Mins, 300MB data bundles and 200 SMSES bundles and 165MB promo data bundles, should you still not agree with what you are getting , kindly email the copy of your contract to *** and advise which provissioning you do not agree with.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Nov 2015, 10:56
Official
Hello Buks12345deklerk,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
According the the package that you are currently on with cell phone number provided, you are getting 100Mins, 300MB data bundles and 200 SMSES bundles and 165MB promo data bundles, should you still not agree with what you are getting , kindly email the copy of your contract to *** and advise which provissioning you do not agree with.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
According the the package that you are currently on with cell phone number provided, you are getting 100Mins, 300MB data bundles and 200 SMSES bundles and 165MB promo data bundles, should you still not agree with what you are getting , kindly email the copy of your contract to *** and advise which provissioning you do not agree with.
Regards
Nompumelelo
REQ:***
Best regards,