Bad Service

I am so disappointed in MTN Southgate. On the 26th January I went to MTN Southgate, the one close to Checkers, the staff there were not helpful at all. They just had that don’t care attitude and it was an effort for them to assist in any way. The battled with my fingerprint and just sent me to the other branch. When I got to the other one close to the Post Office I was assisted by Pheto and he was so kind and patient to assist me after hearing what I went through at the other branch. He battled with my fingerprint but after several attempts it was sorted out. What patience Pheto had, and I appreciate that. I am however very upset because when I took the contract out, I was told the debit would go off on the 2nd of each month and I would get prorate from 26 January to the end of the month. When I tried to work on Sunday I realized that I cannot work. I checked my bank account and realized that the debit order didn’t go through, and I thought that was the problem. I then called them on Monday and was then told that my debit order will only go off on the 2 March and my data will appear only on the 12th March, If I was told that in the first place I would not have taken out the contract because it would have been a waste of time for me. While I was standing at the branch there was a gentlemen there complaining about his account. He has cancelled his account but still must pay for something he no longer uses. That is terrible service and if I knew this was going to happen, and the service, I would never have taken out a contract with MTN. Why must a person always have to fight for service. This is unacceptable