Bad Service

My wife took out a contract last year end of September 2025 via online store. She tried to cancel the contract after receiving the phones due to the watches that was supposed to be with the phones was not delivered. She then approached the Promonade Mall store and they gave her the run around and finally helped her. They also recommended that she take out a new contract instore which she did and assisted with the cancelation of the previous contract. Although the sore assisted helped her, the contract is still not cancelled and are still being charged for the devices which she already handed in to the store for collection. They gave her the waybill for the collection of the devices that was supposedly cancelled and this was on the 4th October. She sent ema after email and even made 100 of calls and spoke to various consultants. Everytime they ensure her that the online contract has been cancelled but it is still active and she's being billed for the contract she does not possess. The contract that she took out instore has been suspended, although she's paying that contract and not paying for the(supposedly cancelled contract). There was no response as yet to the email she sent to the support team on this matter. So I would recommend that noone should do business with MTN.