NM
Neli M
1 reviews | Active since Aug 2015
13 Aug 2015, 13:50
Bad service experiance
I have contract phone and it got ****** on the 20 July 2015 and I reported and black listed the phone on the 21 July 205, till this day I have not received airtime and data including the free 200 sms that come with the contract package. I have phoned MTN every day and have been thrown from one department to the next. It has been 2weeks of \loading airtime". Why do I have to pay for a non service delivery. On the 11 August 2015 when I phoned the call center I was told that I have forfeited the airtime"
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MTN South Africa's replyOfficial
04 Sept 2015, 15:20Hello Zibzib,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request with the network team which deal with provisioning to establish if there was provisioning from their end. I will follow up with you as per our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request with the network team which deal with provisioning to establish if there was provisioning from their end. I will follow up with you as per our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Sept 2015, 15:20
Official
Hello Zibzib,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request with the network team which deal with provisioning to establish if there was provisioning from their end. I will follow up with you as per our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged a request with the network team which deal with provisioning to establish if there was provisioning from their end. I will follow up with you as per our telephone conversation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***