bad service ever and cancelling my cell contract

good day

hope this finds you well.

as a new contract customer this is the worst bad service i have ever experienced. i called MTN on the 04/06 and spoke to a consultant cant remember her name but she manage to assist and as i bought airtime and data and just disappeared after 2 minutes , she told me that she can see any information about the data but she will transfer me to the technical department and they will assist me close my back round data on some of my apps, then i was put through someone answered and kept quite and dropped the phone, called again and i was put through to phumelele what bad service that guys has and attitude i dont work at mtn and i dont know the terms used i tried my level best to explain to him whats need to be done and he kept making me feel stupid than i ended up loosing it, i am at customer service myself and i make sure that i make sure that i make my customers understand because they dont know bank jagons. i called again and i was put through to Luwane just great service i received from that consultant and i would like to thank him so much. this is what MTN needs or else you will loose customers . i need information about cancelling my contract please call me and is for both me and my husband he also wants to cancel and will be contacting you soon.