BAD SERVICE EVER!!!!!!!!!!!

My name is palesa I have been with mtn for so many years.and what I have experienced this year it was very upsetting i phoned MTN in may to cancel my contract and I spoke to a gentleman can’t recall his he offered a deal i couldn’t refuse. Which the contract was sent to me stating I will be paying R219.fast forward i got sms saying m owing Mtn R561 and again one of the consultant phone me to say I need to pay i asked him why I need to pay that much if my contract was only R219 he came with excuse that I don’t get it saying I need to pay that money by the 18/07/2025 i told don’t have money in my account but will make a plan to put money there then he suggested that he will make debit for the 25/07/2025 for R780 then I agree then on the 23/06/2025 they took R164 and also try to take R1176 which they couldn’t i immediately called and ask why they want to take money from my account and even worse that kind of money.again I was given lame excuses they escalate the matter and I was promised that it has been sorted I got email confirming that on the 23/07/2025 to my surprise on the 25/07/2025 MTN to my money from my account without my permission been trying to get hold of them but with no luck immediately when they hear me saying I want MY MONEY BACK people pretend they can’t hear i want my money back and I want to cancel my contract!!!!today I got sms i need to again R839 which is nonsense .