1 reviews | Active since Nov 2015
Bad Service/Enormous Bill
I app**** for a data contract with MTN Stellenbosch in March 2014, for the deal at the time being 2G+3G i.e. 5G Top-up data a month. I numerously asked the sales consultant if there are any hidden fees and was told I would only pay R299.99 a month. So I went home and started using the router and managing my usage, as I phoned the call center numerous times to ascertain how the data carry over worked as the sales consultant neglected to inform me. I was told that data is rolled over for 6 months on the contract. Everything worked great I was a happy customer even advocated to others to purchase this great deal, little did I know what was waiting for me come March 2015. I got a bill of R4 431.08, which I was told was because of my out of bundle usage but firstly how is this possible if I still had data rolled over which I regularly checked on MTN App and secondly I have a Top-Up so does my internet access not stop when my data is finish? This made no sense to me after numerous phone calls and emails (***) I was told they cannot provide itemized billing and I need to pay the amount as there is no limit on my account???? But I was never told about any account limit!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the package you on at the moment 3 GB +2 GB this package is on and open package and the usage limit cannot be set up on this packages. Once the 5GB has been used up the and the internet used further the usage will be added and charged to the account.
The usage need to be monitored. We can change this package to My choice 5GB package and set up the usage limit for you. So that once the 5GB has been used up the account will change to Top Top Up. if you require for the package to be changed to Top up please fax to me a letter with the confirmation to go ahead, with the ID copy.
If you have a copy of the upgrade signed to be on Top Up please fax as well.
Please fax to me ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the package you on at the moment 3 GB +2 GB this package is on and open package and the usage limit cannot be set up on this packages. Once the 5GB has been used up the and the internet used further the usage will be added and charged to the account.
The usage need to be monitored. We can change this package to My choice 5GB package and set up the usage limit for you. So that once the 5GB has been used up the account will change to Top Top Up. if you require for the package to be changed to Top up please fax to me a letter with the confirmation to go ahead, with the ID copy.
If you have a copy of the upgrade signed to be on Top Up please fax as well.
Please fax to me ***.
Kind Regards,
Alice van der Merwe
***