AB
Armand B
1 reviews | Active since Sept 2018
30 Aug 2019, 07:34
Bad service
My fiance has an existing account, so we wanted to take out a new contract. Went into the store submited all paperwork. Waited four days for a response.. then got declined. Reson for being declined: bad payment history.. this was a MTN fault. In May month we changed from debit order to pay cash. So we payd cash and at the end of May they still ran the debit order witch then got returned. So now MTN says we have to wait 3 months to apply again!!! Im going over seas in one week and need a new phone.. so dissipointed in the service as well as making THERE FAULT OURS!!!
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Replies (2)
MTN South Africa's replyOfficial
02 Sept 2019, 08:19Good day Armand
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply02 Sept 2019, 08:19
Official
Good day Armand
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Warm regards,Mazwi ZumaComplaints Analyst
AB
Armand B's updateReviewer Update
02 Sept 2019, 09:10Good day, thanks for the reply.
However this does not resolve my problem we have as this problem that you as MTN caused now you tell us to wait three months before we can apply again? There is credit on the account that is why we app**** for another contract. I need MTN to rectify this mistake on your side so we can re apply in this week again. Waiting on your URGENT RESPONSE.
However this does not resolve my problem we have as this problem that you as MTN caused now you tell us to wait three months before we can apply again? There is credit on the account that is why we app**** for another contract. I need MTN to rectify this mistake on your side so we can re apply in this week again. Waiting on your URGENT RESPONSE.
AB
Armand B's update02 Sept 2019, 09:10
Reviewer Update
Good day, thanks for the reply.
However this does not resolve my problem we have as this problem that you as MTN caused now you tell us to wait three months before we can apply again? There is credit on the account that is why we app**** for another contract. I need MTN to rectify this mistake on your side so we can re apply in this week again. Waiting on your URGENT RESPONSE.
However this does not resolve my problem we have as this problem that you as MTN caused now you tell us to wait three months before we can apply again? There is credit on the account that is why we app**** for another contract. I need MTN to rectify this mistake on your side so we can re apply in this week again. Waiting on your URGENT RESPONSE.