Bad service

We are a small town in the North west and have been without signal for 4 days.Ive been on the phone for 40 minutes with my vodacom number to mtn.Eveything i get through to someone they tell me i must plug out my router.How the hell can i do it if whole town is without signal.Why hasnt mtn got a special number to report these kind of things.We are farmers we need our signal.Wonder how long it will take for mtn to give feedback on this.They even put the phone down in my ear