Bad Service

Worst service ever. Due to some bungling of my MTN contract account, I stand to see my service disconnected because there was a payment messed up by MTN and now I'm told my account is in arrears. I've made payments to my account every month without fail and now I'm told otherwise.

I sent an email to a lady by the name of Refilwe Mokale on the 30/08/2019 with my bank statements as proof of payment. I did a follow up again on the 02/09/2019, and to date there is no response. I got an sms from MTN today 06/09/2019 notifying that my line will be suspended in two days. I spoke to a Supervisor by the name of Samkelisiwe Ndlovu and sent her the previous emails sent to Refilwe to rectify this as once. I'm not too optimistic.

I've been with MTN since the year 2000 and this is how you treat your loyal clients? Your service sucks.