Bad service

To whom it may concern I am a new customer at MTN. I am very disappointed, it has been more than 2 weeks now. I understand that there is a new system but how long can it take to help someone to get a port for a number, I was very excited to work with you guys and only heard good things about MTN. But at this point I'm only experiencing bad customer service from your side. My local MTN store and me have tried everything. I'm at a point that I feel I made the worst decision to switch to MTN. From: B. CLOETE ***