Bad service

Okay so can someone please just make me understand this because I'm finding it very difficult to understand what the hell is going on right now , so I've got an mtn contract and my payments was going fine until coming 2 and half days ago when mtn decided to put off my network because due to them I haven't paid my contract I obviously did the obvious and called in to mtn spoke to 3 consultants and all of then repeatedly telling me I didn't pay my contract what I did then was check my bank statement just to see that mtn which is my only damn debt order was actually debted the first of 1st of August already one of the consultants telling me she's gonna forward her email address to so I can send through my proof I then agreed keeping in mind that was this morning before it is now pass 6 and I still haven't received this email address. I then decided I'd go in to the mtn promande branch just to sit and wait for 2 hours so they could assist me and not even surprising I still didn't get helped the one consultant at the branch telling me her system isn't working😠😠 soo that got me even more ****ed. Getting home now I called the customer service again for them to tell me I need to check with my bank when I am freaking sitting with my bank statement in my hand

What also didn't make sense to me was them telling me they need to make payment arrangements for them to deduct double the amount coming end August so that my account can balance.

I really need to know what the hell to do now because MTN CUSTOMER SERVICE IS SOO DAMN BAD AT MTN PROMANDE BRANCH AS WELL AS THERE CALL CENTER