Bad Service Dont use MTN

A week ago I logged a complaint and wow I got a mail back from MTN a Ayanda Mthimkhulu sent me a mail to say that they will look into the complaint. Tonight I had call the 808 number again because to date nothing has been done. Not only was I left shocked but extremely disappointed to see how MTN can employ people that cant talk on the phone absolutely no etiquette and I was extremely livid to hear them laughing in the back ground In July I opened a ticket ********** 21 and ********** 28 I was informed that this ticket was close ,not pending but closed by a Nokane.B This ticket was not resolved I was told that no data was purchased.(The proof is on there data base they could see a balance of 950 mb on the account and then it was gone) and absolutely nothing was done about the ticket I opened last week ********** 36 I was asked by the agent where I bought the airtime tonight REALLY with my knowledge of CRM system I know that all that information was on her screen. I requested to talk to a manager first she said that person wasn't there then when cornered said the manager was on another call. she said they will call back.

MTN DOES NOT CALL BACK.

I want to know what happened to the 1.65 gig data, are they going to give it back. because clearly they dont care once they got your money then not bothered

I called this evening 15th November 2018 at 18H00 from cell phone number ********** ......tell them to check their recordings. This is pathetic service at the very worst. I am not too sure what they said when i will be posting this on HelloPeter but I am sure they were laughing this matter a a joke. I am disgruntled at the service i am receiving I am advising all that see this get another service provider I am stating MTN is the worst in customer care 5 months to assist with 950 mb lost 1 week to assist with an escalated issue of 650mb lost Rude service The funny thing is if I stop paying my contract there will so hundreds of calls from MTN DONT USE MTN