Bad service, dissatisfied, disappointment 😞

After contacting hellopeter this is what they sent to me.

Yello Soko Nompumelelo,

Thank you for your email.

Please accept our apologies for the delayed response and any inconvenience incurred.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes to improve on our Service levels.

We look forward to being of service to you.

And mind you this matter is still not resolved, I don't remember them having a breakdown cause I used to call them every second day. Even today they have not done anything, it just shows that they just don't care about their clients and how they are serviced.