BAD SERVICE

It is with such great sadness to write this. I have been with MTN for over 10 years today but with just losing my Sim Card today will have to End business with them.

I go to a MTN store to get my sim swap done and told the systems are offline, I buy a sim card to do my own sim swap the Questions are just impossible and now told to go to the police station to get a affidavit done and go back to the store.

We don't use our phones for play some of us these are our business numbers how the hell should I know weather I am on loyalty point or not do I you think I even take note of such, How the hell should I remember how much I recharged or not.

These so called security questions don't make sense, cause they always say you wrong anyway.

This is one bull**** network no matter how long your loyalty they just don't give a ****.