Bad Service Delivery

I am extremely disappointed with MTN’s service and network reliability. For the past three days (9th, 10th, and 11th December), the tower servicing the Swartland/Malmesbury area on the West Coast of the Western Cape has been down. As someone who relies heavily on internet access for work, this has caused significant disruptions.

I contacted MTN’s call centres and Network Coverage Centres numerous times during this period. Despite their assurances that the issue was escalated and attempts to “reset my router,” the problem remains unresolved to this hour. It is evident that MTN lacks urgency and effective communication in resolving critical network issues.

This is not only unacceptable but demonstrates poor service delivery and disregard for the impact on loyal customers. A network provider of MTN’s stature should prioritize uptime and swift resolution of outages. I expect immediate action and accountability regarding this matter.

MTN, please step up and provide the service your customers are paying for.