1 reviews | Active since Sept 2017
Bad service delivery
It does not make sense that you can open a new account in a MTN store and they are then eager to take your money, but when you want to close your account or even change your SIM from contract to prepaid you must phone the call center number and after holding on for more than 30 min still have no answer. Very bad service delivery from such a big company !
Good day Johannes,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our telephonic conversation this matter has been resolved and your number is now prepaid.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Johannes,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our telephonic conversation this matter has been resolved and your number is now prepaid.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,