Bad service & delayed response

<p>I upgraded my contract on the 1st of May 2016 and got the Samsung Galaxy S7 Edge. After just 5 days, the fast charging was not working and it cannot be recognized by USB.</p> <p> </p> <p>I took it back to the MTN store in Klerksdorp (Matlosana mall) within a week of purchase, but they could not replace the device because they were out of stock like all their products are (I wanted a Gear VR with my contract but they did not have stock).</p> <p> </p> <p>I explained that I am from Johannesburg and that I would not be going to Klerksdorp for a while (because I am going away on business).</p> <p> </p> <p>I was able to return to the MTN store after my trip. I had no choice but to hand in the phone after dealing with an arrogant sales person.</p> <p>Now, I have patiently been waiting for my cell phone – that should have been an OBF but MTN did not have stock – for more than two and a half weeks. This upgraded contract was not even a week old when the Galaxy S7 Edge started giving trouble.</p> <p> </p> <p>Does it really take MTN Matlosana a week to only send the cell phone for a warranty assessment? It has only been received at the repair centre on Monday after two weeks! It has not even been assigned to a technician! I am very disappointed in MTN and will discourage anyone from using them as a service provider in the future.</p> <p> </p> <p>Faulty devices, no stock, and the poorest customer service I have ever experienced. I have (for the third time trying) been holding on for more than fifteen minutes at the cell repair centre to not be helped. I have to pay for these minutes! That is almost an hour!</p> <p> </p> <p>I want the device sorted today. I refuse to wait any longer for a replacement as I am paying for something that I do not even have. I am paying for minutes to not even be helped. This is not the first time that I have had issues with MTN but it will certainly be the last. You have lost my vote as a client. I will take my business elsewhere.</p> <p> </p> <p>Very disappointed!</p>