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Doreen M

1 reviews | Active since Oct 2016

24 May 2018, 11:09

Bad service. Day light *******

Mtn debited my account with R810 my monthly debit orders is about R255.00 I have never missed payments I want my refund .

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Replies (2)
MTN South Africa
MTN South Africa's reply24 May 2018, 11:20
Official

Dear *****gwe,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can assist with rectifying your account accordingly.

Looking forward to hearing from you.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

DM
Doreen M's update31 Jul 2018, 14:03
Reviewer Update
I have been billed abnormal amount for the previous months . I have been sending complaints which are not dealt with if not i will refer to complaints commission. To my surprise i started getting this abnormal billing when i was told to upgrade my line and i had refuse . If this is not dealt with i will go to the media and also complaints commission. I have called your customer service and spoke to Mbali Zuke , she had put me on the line for long and hang out the line . Dont come with your dont care attitude as i will refer this to the ombudsman My number is ********** if you guys can contact me . The MTN contract number is ********** my id number 720 ********** 081 . The Mtn number is a 3G contract you can only find me on my ********** , if this is not attended i will escalate this to ombudsman and also cancel the contract