Bad service data just dissappear
We upgraded our phones end of April 2019. On the 26 or 27th of each month we get a sms to say we received data. This month it was 3gb. I purchased 2 gb on Sunday 30th because the 3gb ussually gets into effect the 1st of each month. This morning I checked both the phones and there was ONLY 1gb more or less on each phone. That cant be right because we didnt do much on the phones as we battle with data coverage and signal for more than a month now. The whole weekend we were busy and minimun time on the phones. I phoned in and the rude lady that didnt give me time to talk just said you used the data.
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Replies (2)
MTN South Africa's replyOfficial
02 Jul 2019, 09:03Good day Adri
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused, as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused, as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2019, 09:03
Official
Good day Adri
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused, as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused, as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
02 Jul 2019, 14:06Good Day Adri
As per our telephonic conversation, due to the lapse in service, I have done a once off credit of 1GB to *** and ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards, Jessica John Complaints Management Team
As per our telephonic conversation, due to the lapse in service, I have done a once off credit of 1GB to *** and ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2019, 14:06
Official
Good Day Adri
As per our telephonic conversation, due to the lapse in service, I have done a once off credit of 1GB to *** and ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards, Jessica John Complaints Management Team
As per our telephonic conversation, due to the lapse in service, I have done a once off credit of 1GB to *** and ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards, Jessica John Complaints Management Team
Best regards,